JOB SUMMARY: This position primarily involves cash handling duties as well as general customer service duties such as answering incoming calls, responding to citizen inquiries, and other general clerical duties. The incumbent is responsible for the efficient and accurate completion of transactions involving the public's payment of city fees. Cash handling accuracy is essential. Accuracy of work is verified daily by the City Clerk. Work is performed according to established and well-defined procedures.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are representative of the work required for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

· Collects monies from the public in payment of various city fees, and court according to city procedures.

· Answers telephone, greets customers, responds to inquiries, and provides customer assistance and general information as needed.

· Assists customers with various inquiries within the city.

· Establishes new customer accounts per city procedures.

· Processes alcohol licenses.

· Prepares work orders for changes to existing customer utility accounts.

· Balances cash daily against computer totals; prepares daily cash deposit for court revenues and utilities.

· Processes, records, prints, and mails City business licenses.

· Responsible for daily cash drawer.

· Notarize documents as needed.

· Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES: The Customer Service Representative must be knowledgeable of the following principles, procedures, and concepts:

· Knowledge of the methods of handling, receipting, and maintaining records of payments received.

· Knowledge of modern office methods and procedures and of equipment used in processing payments.

· Knowledge of the principles and practices of public finance, budgeting, and accounting.

· Ability to make rapid and accurate mathematical calculations.

· Ability to understand and effectively carry out oral and written instructions.

· Ability to acquire skills in the operation of a computer, typewriter, calculator, adding machine, and radio.

· Ability to successfully meet the public, to create a favorable impression and to establish and maintain effective working relationships with other employees

MINIMUM TRAINING AND/OR EXPERIENCE TO PERFORM ESSENTIAL JOB FUNCTIONS: The Customer Service Representative should possess, at a minimum, a valid high school diploma or GED equivalent, supplemented by some experience as a teller or change handling and accounting for small sums of money or any equivalent combination of training and experience.

NECESSARY SPECIAL REQUIREMENTS: None.

SUPERVISORY CONTROL AND RESPONSIBILITIES: None.

TRAVEL: None.

Job Type: Full-time

Pay: Up to $29,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person